01 · Crafting Your Order

Many of our physical products are made to order in our family workshop.

Our typical processing time is 3–5 business days.

Processing time is the period needed to prepare, produce, inspect, and package your order before it is shipped or made available for collection.

Processing time does not include the shipping carrier's delivery time.

Ready-made items may be prepared sooner.

02 · Handmade Dice & Custom Commissions

Handmade resin dice and custom commissions may require additional production time.

Depending on the project, the process may include design, printing, master preparation, mold-making, resin casting, curing, sanding, polishing, and hand-painting details.

For custom commissions, production timelines are communicated individually based on the agreed specifications and complexity.

Where design approval is required, production may depend on receiving that approval.

Any estimated completion or delivery date agreed for a commission will be communicated before or during the ordering process.

03 · Shipping Within Denmark

We currently ship physical products to addresses within Denmark.

We primarily use PostNord, although another suitable delivery provider may be used when appropriate.

Available shipping methods, charges, and delivery estimates are displayed at checkout.

Delivery estimates are separate from our workshop processing time.

Any applicable delivery deadline agreed with the customer remains subject to mandatory consumer law.

04 · Local Collection in Hillerød

We may offer local collection in Hillerød by prior arrangement.

If local collection is selected or agreed, please wait until we confirm that your order is ready before travelling to collect it.

Collection details, including the agreed location and time, will be communicated directly to you.

Please bring your order confirmation or order number when collecting your purchase.

05 · Local Delivery

Local delivery in the Hillerød area may be available by arrangement.

Availability, delivery charges, and timing will be confirmed before the delivery arrangement is finalized.

06 · Tracking Your Adventure

When your order has been dispatched, we will provide shipping confirmation.

If tracking is available for your selected shipping method, tracking information will be shared with you.

Tracking updates may take some time to appear after the carrier receives the package.

07 · Digital Adventures & Downloads

Digital products do not require physical shipping.

Downloadable games, printable activities, and other digital products are delivered electronically, generally through a download link after checkout or by email.

Unless the individual product states otherwise, our digital adventures include English and Danish editions together in one ZIP file.

If your download link is missing or does not work, please contact us and we will help.

08 · Busy Workshop Periods

Our family workshop also participates in markets, conventions, and seasonal events.

During particularly busy periods, including holidays and major events, production and dispatch may take longer than usual.

If we become aware of a significant delay affecting your order, we will contact you with updated information.

Any statutory rights relating to delivery delays remain unaffected.

09 · Packaging & Product Care

We take care when packaging our creations to help protect them during transport.

3D-printed items may show visible layer lines and small surface variations. Colors may differ slightly due to material batches, lighting, and screen settings.

Handmade resin dice may also have individual characteristics resulting from their crafting and finishing process.

These normal characteristics do not affect your statutory rights if a product is defective or does not match its description.

10 · Missing, Damaged or Delayed Orders

If your order has not arrived as expected, arrives damaged, or contains an incorrect item, please contact us.

Include your order number and a brief description of the issue. Photographs may be helpful if an item was damaged during transport.

We will help investigate the issue and provide an appropriate solution in accordance with applicable consumer law.

Your statutory rights regarding delivery, damaged goods, and defective products remain unaffected by this policy.

11 · Contact the Workshop

Questions about your order or delivery? We're happy to help.

Print & Play Family
Legal business name: Print Play Family
CVR: 46199626
Klostervej 35, 1.1
3400 Hillerød
Denmark

Email: printandplay.family@outlook.com
Website: printandplayfamily.dk